Legal

Terms & Conditions

Version: 2.1
Effective date: 27 July 2026
Last updated: 27 July 2026

These Terms & Conditions ("Terms") form a legally binding agreement between you and Kataro ("Kataro", "we", "us", "our") governing your access to and use of the Kataro mobile application, the kataroapp.com website, and all related content, features and services (together, the "Service").

By ticking the acceptance box at sign-up, creating an account, or accessing or using the Service, you confirm that you have read, understood and agree to be bound by these Terms and by our Privacy Policy (which is incorporated into these Terms by reference). If you do not agree, you must not create an account or use the Service.

Nothing in these Terms is intended to exclude, restrict or modify rights you have under the Australian Consumer Law or any other law that cannot lawfully be excluded — see clause 15.

1. Definitions and interpretation

1.1 In these Terms:

"ACL" means the Australian Consumer Law in Schedule 2 of the Competition and Consumer Act 2010 (Cth).
"AI Output" means any content generated wholly or partly by artificial intelligence within the Service, including diagnoses, suggested causes, confidence scores, repair steps, follow-up answers, chat responses, appliance identifications, generated guides, cost and time estimates, and product suggestions.
"Content" means all text, guides, images, graphics, data, software and other material available through the Service, including AI Output.
"Licensed Work" means work that, under the law of any Australian state or territory, may only be performed by a person holding the relevant licence, registration or certification — including (without limitation) most electrical work, gasfitting, plumbing and drainage, work involving asbestos, and certain structural building work.
"Loss" means any loss, damage, cost, expense or liability of any kind, however arising, whether direct, indirect, consequential or otherwise, and whether arising in contract, tort (including negligence), statute, equity or otherwise.
"User Content" means anything you submit to the Service, including problem descriptions, follow-up answers, chat messages, photos, home-profile details, appliance details, logs and notes.

1.2 In these Terms: headings are for convenience only and do not affect interpretation; "including" and similar words are not words of limitation; the singular includes the plural and vice versa; a reference to a law includes its amendments and replacements; and no rule of construction applies to the disadvantage of a party on the basis that it prepared these Terms.

2. Who may use the Service

2.1 Age. You must be at least 18 years old to create an account or use the Service. By using the Service you represent and warrant that you are at least 18 and have the legal capacity to enter into a binding contract.

2.2 Location. The Service is designed for use in Australia and its Content assumes Australian conditions, laws and standards. If you access the Service from elsewhere, you do so on your own initiative and at your own risk, and you are responsible for compliance with local laws.

2.3 Personal use. The Service is provided for your personal, non-commercial, domestic use only, unless we agree otherwise in writing.

3. IMPORTANT — safety warning and nature of the Service

Please read this clause carefully. It affects your safety and your legal rights.

3.1 General information only. The Service provides general information and educational content about household problems, appliances and maintenance. The Service does not provide, and must never be treated as, professional advice of any kind — including trade, building, engineering, architectural, electrical, plumbing, gasfitting, pest, medical, legal, financial or insurance advice. No part of the Service is a substitute for an on-site inspection, assessment or work by a qualified, licensed professional who can see your actual situation.

3.2 No professional relationship. Your use of the Service does not create any tradesperson–client, adviser–client or other professional relationship between you and Kataro. Kataro is not a builder, electrician, plumber, gasfitter or licensed tradesperson, does not hold trade licences, and does not perform, supervise, certify or inspect any work.

3.3 AI Output can be wrong. Substantial parts of the Service are generated by artificial intelligence. AI Output may be inaccurate, incomplete, out of date, misleading, or entirely unsuited to your specific situation, appliance, home or state — even where it appears confident, detailed or plausible. Confidence scores, cost estimates, time estimates and difficulty ratings are approximations only and are not promises, quotes or guarantees. You must independently verify all information before relying on it, and you must apply your own judgement at all times.

3.4 Licensed Work — it is illegal for you to do some work yourself. In Australia, Licensed Work (including most electrical work, gasfitting and plumbing) must by law be carried out only by an appropriately licensed person. Doing such work yourself can be a criminal offence, can attract significant fines, can void your home and contents insurance, and can kill or seriously injure you or others. Nothing in the Service is an instruction, invitation or encouragement to perform Licensed Work. Where the Service flags that a professional is required, that flag is an aid only — its absence is not a representation that work is safe or lawful for you to do. You are solely responsible for determining whether any task is Licensed Work in your state or territory and for engaging a licensed professional where required or prudent.

3.5 Inherent hazards of DIY. Home maintenance and repair involves inherent and serious risks, including electric shock, electrocution, gas leaks and explosion, fire, burns, falls from height, cuts and crush injuries, exposure to asbestos, lead, mould and other hazardous substances, water damage, flooding, structural collapse and damage to property. These risks exist even when instructions are followed correctly.

3.6 Your safety obligations. If you choose to perform any task yourself, you must, at a minimum: honestly assess whether the task is within your skill, physical capability and legal authority; read and follow the manufacturer's instructions for any appliance, product or material; isolate electricity, gas and water where relevant before starting; use appropriate personal protective equipment and tools in good condition; keep children and pets away from the work area; stop immediately and engage a licensed professional if anything is unclear, unexpected or beyond you; and comply with all applicable laws, codes, standards, and any strata, tenancy or heritage requirements that apply to your property.

3.7 Insurance and warranties. DIY work — even competent DIY work — may void or reduce cover under your home, contents or landlord insurance, may void manufacturer or extended warranties on appliances, and may affect statutory building warranties. You are solely responsible for checking the effect of any work on your insurance and warranties before starting.

3.8 Emergencies. The Service is not an emergency service and must never be used in an emergency. If there is any immediate risk to life, health or property — including a gas smell, suspected gas leak, electrical fire or burning smell, sparking, a major water leak, structural movement, or a person receiving an electric shock — stop using the Service and call Triple Zero (000) or the relevant emergency utility service immediately.

3.9 Assumption of risk. Subject to clause 15 (your non-excludable rights), you acknowledge and agree that: (a) you have read and understood this clause 3; (b) any decision to act (or not act) on Content, including AI Output, is yours alone; (c) you voluntarily assume all risks associated with performing, attempting or procuring any inspection, maintenance, repair or other work in reliance on the Service; and (d) Kataro has no ability to inspect, supervise or verify your situation or your work and has no responsibility for either.

4. The Service

4.1 Features. Depending on your plan, the Service may include: AI-assisted problem diagnosis; follow-up questions and mid-job chat; AI appliance identification and appliance tracking; repair and maintenance guides; a seasonal maintenance checklist; a Home Health score; repair logging; saved guides; product and shopping suggestions; and reminders.

4.2 Changes to the Service. We are constantly developing the Service. We may add, modify, suspend, limit or remove any feature or Content at any time, with or without notice. Where a change materially reduces the core functionality of a paid subscription, clause 7.7 applies.

4.3 Availability. We do not promise that the Service will be available at any particular time, uninterrupted, secure, or free of errors, viruses or other harmful components. The Service depends on third-party providers (including AI, hosting, payment and app-distribution providers) and on your device and internet connection, none of which we control.

4.4 Updates. We may deliver updates (including over-the-air updates) that install automatically. You may need to install updates, and maintain compatible hardware and operating-system versions, to keep using the Service.

5. Accounts and security

5.1 Accurate information. You must provide true, accurate and current information when creating your account and keep it up to date.

5.2 One account; no sharing. Your account is personal to you. You must not share your credentials, let anyone else use your account, or use anyone else's account.

5.3 Security. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account, whether or not authorised by you, except to the extent caused by our failure to take reasonable security steps. Notify us immediately at support@kataroapp.com if you suspect any unauthorised access or use.

5.4 Verification. We may require email verification or other reasonable identity checks, and may refuse, suspend or reclaim any account, username or handle at our reasonable discretion.

6. Acceptable use

6.1 You must not, and must not attempt to, and must not permit or encourage any other person to:

use the Service for any unlawful, fraudulent or malicious purpose, or in breach of these Terms or any applicable law;
use the Service to plan or carry out work you are not legally permitted to perform, or to harm any person, animal or property;
submit User Content that is unlawful, defamatory, obscene, harassing, discriminatory, infringing, deceptive, or that contains another person's personal information without their consent;
upload viruses, malware or any other harmful code, or introduce any material that interferes with the Service;
probe, scan, penetrate or test the vulnerability of the Service, or breach or circumvent any security or authentication measure, rate limit, or usage limit (including free-tier limits);
access the Service by any automated means (including bots, scrapers or crawlers), or extract, harvest or mine data from the Service, including for the purpose of training any machine-learning or AI model;
copy, reproduce, republish, frame, communicate to the public, or create derivative works from any Content except as these Terms or the law expressly permit;
reverse engineer, decompile, disassemble or otherwise attempt to derive the source code of the Service, except to the extent a law expressly permits despite this restriction;
resell, sublicense, rent, lease or otherwise commercially exploit the Service or Content, or use the Service to build or improve a competing product or service;
impersonate any person, misrepresent your affiliation with any person, or misrepresent the source of anything you submit; or
interfere with any other person's use and enjoyment of the Service.

6.2 We may investigate suspected breaches of this clause and may remove Content or User Content, throttle usage, and suspend or terminate accounts under clause 17. We may report unlawful activity to law-enforcement and regulatory authorities and cooperate with their investigations.

7. Plans, subscriptions, billing and refunds

7.1 Free tier. The free tier gives you limited access to the Service (including limits on the number of AI diagnoses and other usage caps). We may vary free-tier limits at any time.

7.2 Kataro Premium. The paid Kataro Premium subscription unlocks additional features and higher limits, as described in the App at the point of purchase. The description in the App at the time you subscribe governs what is included.

7.3 Billing. Subscriptions purchased in-app or via our payment page are processed by our payment provider, Stripe. By subscribing you authorise us (through Stripe) to charge your nominated payment method the subscription fee, in advance, on a recurring basis for each billing period, until you cancel. All prices are in Australian dollars and, unless stated otherwise, include GST where applicable.

7.4 Auto-renewal and cancellation. Your subscription renews automatically at the end of each billing period unless you cancel before the renewal date. You can cancel at any time in the App (Account → Subscription). Cancellation takes effect at the end of the current paid period: you keep Premium access until then, and no further charges are made. We do not provide refunds or credits for partial billing periods, except as required by law or as set out in this clause 7.

7.5 Price changes. We may change subscription prices. If we increase the price of your subscription, we will give you reasonable advance notice (at least 30 days) before the increase applies to you, and the increase will take effect from your next renewal after the notice period. If you do not agree, cancel before the renewal.

7.6 Failed payments. If a renewal payment fails, we may retry the charge and may suspend or downgrade Premium features until payment succeeds. Your account remains subject to these Terms while suspended or downgraded.

7.7 Material reduction of a paid service. If we permanently remove a core paid feature or discontinue Premium during a period you have paid for, and no reasonably equivalent feature is provided, we will provide a pro-rata refund of the unused portion of your current billing period, in addition to (not instead of) any rights you have under the ACL.

7.8 Refunds. Except as set out in these Terms, subscription fees are non-refundable. Nothing in this clause 7 excludes, restricts or limits any right to a refund, replacement or other remedy you have under the ACL — see clause 15.

7.9 App-store purchases. If you purchase through Apple's or Google's in-app purchase system, the purchase is also subject to that store's terms, and billing, cancellation and refunds are handled by that store under its rules. Manage those subscriptions in your App Store or Google Play account settings.

7.10 Trials and offers. We may offer free trials or promotional pricing. Unless stated otherwise, a trial converts automatically to a paid subscription at the end of the trial unless you cancel before the trial ends. Offers may be subject to additional terms and may be withdrawn or varied at any time before you accept them.

7.11 We are not a payment service. Kataro does not operate a payment system, hold or handle your funds, and is not a payment facility, remittance service, escrow agent, or agent for the collection of money. All payments to us are processed by Stripe, Apple or Google under their own terms. We never receive, hold, transfer or direct money between accounts on your behalf or on behalf of any third party.

7.12 Payments to third parties. The Service is not, and must not be used as, a means of paying any tradesperson, retailer, supplier or other third party. If you pay a third party — whether or not you found them through the Service — you do so entirely at your own risk, directly with them, on their terms. We do not verify, hold, escrow, guarantee or refund any such payment.

7.13 Payment and invoice fraud warning. Bank account details, invoices and payment requests can be intercepted or falsified by criminals. Kataro will never send you bank account details, ask you to change payment details, or ask you to transfer money to an account. Before transferring any money in connection with the Service, you must independently verify the account details by telephoning a number you have obtained yourself — never a number supplied in the message. You must not rely on any bank, BSB or account details you see or receive in connection with the Service without that verification.

8. Product suggestions and shopping links

8.1 The Service may suggest tools, parts, materials or products relevant to a task (for example, a "Before you start" list), and may provide links that open a search on a third-party retailer's website (such as Bunnings). These suggestions are general in nature and generated in whole or part by AI.

8.2 You acknowledge and agree that: (a) product suggestions are informational only and may be inaccurate, unsuitable, non-compliant or incompatible with your specific appliance, home or task; (b) we do not sell the products, are not a party to any purchase you make, and are not an agent of any retailer; (c) we are not affiliated with, endorsed by or sponsored by any retailer we link to, and we do not endorse any retailer or product; (d) prices, availability, specifications and product safety are solely matters between you and the retailer or manufacturer; and (e) before purchasing or using any product for a task, you must verify its suitability, compatibility and safe use yourself, including by checking with qualified store staff, the manufacturer's documentation, or a licensed professional.

8.3 Your purchase and use of any product is at your own risk and subject to the retailer's and manufacturer's terms. Any consumer-guarantee claims about a product lie against its supplier or manufacturer, not Kataro.

9. Third-party services, content and tradespeople

9.1 The Service is built on, and may link to, third-party services and content (including those listed in our Privacy Policy, app stores, retailers, and manufacturer resources). We do not control third parties and are not responsible for their acts, omissions, services, products, content, terms or privacy practices. A link or reference is not an endorsement.

9.2 Where the Service suggests that you engage a professional or tradesperson, that suggestion is generic. Kataro does not currently introduce, recommend, vet, license-check, engage or supervise any specific tradesperson. Any tradesperson you engage is chosen and contracted by you alone; you should verify their licence, insurance and suitability yourself. Kataro is not a party to, and has no responsibility for, any arrangement between you and any tradesperson or other third party.

10. User Content

10.1 You own it. You retain all ownership rights in your User Content.

10.2 Licence to us. You grant us a non-exclusive, worldwide, royalty-free, sublicensable (to our service providers only) licence to host, store, reproduce, process, adapt, transmit and display your User Content, solely to the extent needed to: (a) operate, provide, secure and support the Service (including transmitting problem-description text, chat messages, attached photos and non-identifying home context to our AI provider to generate results, as described in the Privacy Policy); (b) comply with law; and (c) improve the Service using de-identified and aggregated information. This licence ends when your User Content is deleted from our systems, except where retention is required by law or the content has been de-identified or aggregated.

10.3 Your responsibility and warranties. You are solely responsible for your User Content. You warrant that: (a) you own it or have all rights needed to grant the licence above; (b) it does not infringe any person's intellectual-property, privacy or other rights; and (c) it is not misleading, unlawful or harmful. Do not submit photos or text containing other people's personal information without their consent, and do not submit sensitive information (such as health or financial details).

10.4 Accuracy in, accuracy out. AI Output is generated from what you provide. Inaccurate, incomplete or misleading User Content will produce unreliable AI Output. We have no obligation to verify your User Content.

10.5 Removal. We may remove or refuse to process any User Content that we reasonably believe breaches these Terms or any law, or creates risk for us, you or others.

10.6 Feedback. If you send us ideas, suggestions or feedback, you grant us a perpetual, irrevocable, royalty-free licence to use them without restriction or obligation to you.

11. Intellectual property

11.1 The Service and all Content (excluding your User Content) — including software, code, design, text, guides, graphics, logos, trade marks, trade dress, and the selection and arrangement of all of these — are owned by or licensed to Kataro and are protected by Australian and international intellectual-property laws. All rights not expressly granted to you are reserved.

11.2 We grant you a limited, personal, revocable, non-exclusive, non-transferable, non-sublicensable licence to install and use the App on devices you own or control, and to access the Content, solely for your personal, non-commercial use in accordance with these Terms.

11.3 "Kataro" and the Kataro logo are our trade marks (whether or not registered). You must not use them without our prior written consent.

11.4 Nothing in these Terms transfers any intellectual-property rights to you.

12. AI Output — additional terms

12.1 You may use AI Output generated for you for your personal, non-commercial purposes.

12.2 AI Output is produced by statistical models, is not reviewed by a human or by a licensed tradesperson before you see it, and may be similar or identical to output generated for other users.

12.3 You must not represent AI Output as professional advice, as certified or verified information, or as advice endorsed by any licensed person; and you must not use AI Output as a substitute for any inspection, certificate, approval or professional engagement required by law.

12.4 Clause 3 (safety warning and nature of the Service) applies to all AI Output.

13. Privacy

Our collection, use and disclosure of your personal information is governed by our Privacy Policy (available in the App under Account → Privacy & data, and at kataroapp.com/privacy.html), which forms part of these Terms. By using the Service you consent to those practices.

14. Feedback, support and service levels

We provide support on a reasonable-endeavours basis via support@kataroapp.com. We do not guarantee response times, issue resolution, or the availability of support, and support does not include advice about your home, appliances or repairs.

15. Australian Consumer Law — your non-excludable rights

15.1 Our services come with guarantees that cannot be excluded under the ACL. For major failures with a service, you are entitled to cancel your contract with us and obtain a refund for the unused portion, or to compensation for its reduced value; and to compensation for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract.

15.2 Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy conferred on you by the ACL or any other applicable law that cannot lawfully be excluded, restricted or modified. All other conditions, warranties, guarantees and representations, whether express or implied, are excluded to the maximum extent permitted by law.

15.3 To the extent the law (including section 64A of the ACL) permits us to limit our liability for a failure to comply with a consumer guarantee, our liability is limited, at our option, to: (a) supplying the relevant services again; or (b) paying the cost of having the relevant services supplied again.

15.4 Every exclusion and limitation in these Terms (including clauses 3, 16 and 17) is subject to, and must be read as operating only to the extent permitted by, this clause 15 and applicable law.

16. Disclaimers, limitation of liability and indemnity

16.1 Service provided "as is". Subject to clause 15, the Service and all Content are provided on an "as is" and "as available" basis, without any warranty, representation or guarantee of any kind, whether express or implied, including as to accuracy, completeness, currency, reliability, merchantability, fitness for a particular purpose, non-infringement, or that the Service will be secure, uninterrupted or error-free.

16.2 No liability for excluded losses. Subject to clause 15 and to the maximum extent permitted by law, Kataro and its officers, directors, employees, contractors, agents, licensors and suppliers ("Kataro Parties") will not be liable to you or anyone else for: (a) any indirect, incidental, special, consequential, punitive or exemplary Loss; (b) any loss of profits, revenue, savings, opportunity, goodwill, data or use; or (c) any Loss arising out of or in connection with: your use of, reliance on, or inability to use the Service or any Content (including AI Output); any inspection, maintenance, repair or other work performed, attempted or not performed by you or anyone else, whether or not in reliance on the Service; any personal injury, death or property damage connected with such work; any product you purchase or use, or any retailer or manufacturer; any tradesperson or other third party, or any third-party service, content or link; unauthorised access to or alteration of your data other than caused by our failure to take reasonable steps; or any suspension, modification or discontinuation of the Service.

16.2A Misdirected and fraudulent payments. Subject to clause 15 and to the maximum extent permitted by law, the Kataro Parties are not liable for any Loss of, or arising from, money electronically transferred by you, to you, or between any accounts — including money that is misdirected, intercepted, duplicated, delayed, stolen, or obtained by fraud, deception, impersonation, unauthorised access, or compromise of any account, device, email or message — whether or not the transfer was initiated, prompted or facilitated through the Service. See clauses 7.11 to 7.13.

16.3 Liability cap. Subject to clauses 15 and 16.2 and to the maximum extent permitted by law, the total aggregate liability of the Kataro Parties to you for all claims arising out of or in connection with the Service or these Terms, however arising, is limited to the greater of: (a) the total subscription fees you paid to us in the 12 months immediately before the event giving rise to the claim; and (b) A$100.

16.4 Your fault. The liability of the Kataro Parties is reduced proportionately to the extent that your acts or omissions (including any failure to follow clause 3, manufacturer instructions, or applicable law) caused or contributed to the Loss.

16.5 Indemnity. To the maximum extent permitted by law, you indemnify the Kataro Parties against all Loss (including reasonable legal costs) suffered or incurred by any of them arising out of or in connection with: (a) your breach of these Terms or of any law; (b) your User Content; (c) any work you perform, attempt or procure on any property or appliance; (d) any claim by a third party (including an insurer, landlord, strata body, co-occupant or visitor) connected with your use of the Service or your work; or (e) any money you transfer to, or on the instruction of, any third party in connection with the Service — except to the extent the Loss is caused by the Kataro Parties' negligence, breach of these Terms, or breach of law.

16.6 Essential basis. You acknowledge that the Service could not be provided at its current price (including free) without the allocations of risk in clauses 3, 15 and 16, and that they are fair and reasonable.

17. Suspension and termination

17.1 By you. You may stop using the Service at any time and may delete your account in the App (Account → Delete account). Deleting your account does not automatically cancel an app-store subscription — cancel that in your App Store or Google Play settings.

17.2 By us. We may suspend, restrict or terminate your access to all or part of the Service, or terminate these Terms, immediately by notice to you if: (a) you materially breach these Terms (including clause 6) and the breach is not remediable, or you fail to remedy it within 14 days of notice; (b) we reasonably suspect fraud, abuse, unlawful activity or risk to other users or to the Service; (c) we are required to do so by law or by a third party whose services we rely on; or (d) we discontinue the Service (in which case clause 7.7 applies to paid subscriptions).

17.3 Effect. On termination: your licence to use the Service ends; we may delete your account data in accordance with our Privacy Policy; and any accrued rights and remedies of either party are unaffected. Clauses 1, 3, 8, 9, 10.2–10.6, 11, 12, 15, 16, 17.3, 19 and 20 survive termination.

18. App-store terms (Apple and Google)

18.1 These Terms are between you and Kataro only — not with Apple Inc. ("Apple") or Google LLC ("Google"). Apple and Google are not responsible for the Service or its content, and have no obligation to provide any maintenance or support for it, or to address any claim relating to it (including product-liability, consumer-protection and IP-infringement claims).

18.2 If the App fails to conform to an applicable warranty and you obtained it from the Apple App Store, you may notify Apple and Apple may refund the purchase price of the App (if any); to the maximum extent permitted by law, Apple has no other warranty obligation for the App.

18.3 You represent that you are not located in a country subject to a relevant government embargo or designated a "terrorist supporting" country, and are not on any relevant government list of prohibited or restricted parties.

18.4 You must comply with any applicable third-party terms (for example, your wireless data agreement) when using the Service. Apple and its subsidiaries are third-party beneficiaries of these Terms as they relate to the App obtained from the App Store, and may enforce them against you.

19. Changes to these Terms

19.1 We may amend these Terms from time to time, including to reflect changes to the Service, our business, the law, or security needs.

19.2 For material changes, we will give you reasonable advance notice in the App or by email before the changes take effect, and the "Last updated" date and version number above will change. For changes that materially increase your obligations or reduce your rights, we will give at least 30 days' notice where practicable.

19.3 If you keep using the Service after amended Terms take effect, you are taken to have accepted them. If you do not agree, stop using the Service and (if applicable) cancel your subscription before the changes take effect — if a material adverse change applies to a period you have already paid for, you may cancel and receive a pro-rata refund of the unused portion.

20. General

20.1 Governing law and jurisdiction. These Terms are governed by the laws of New South Wales, Australia. You and we each submit to the non-exclusive jurisdiction of the courts of that state and of the Commonwealth of Australia. This clause does not prevent you from bringing proceedings in your local courts or tribunals where you have a right to do so.

20.2 Dispute resolution. Before starting court proceedings (other than urgent injunctive relief or a claim in a small-claims tribunal), the parties will try in good faith to resolve any dispute by contacting each other — you can reach us at support@kataroapp.com — and allowing 30 days for negotiation. Nothing in this clause limits your rights under the ACL or your right to complain to a regulator.

20.3 Severability. If any provision (or part of one) is void, unenforceable or illegal, it is severed to the minimum extent necessary, and the rest of these Terms continues in full force.

20.4 Entire agreement. These Terms (including the Privacy Policy and any plan descriptions presented at purchase) are the entire agreement between you and us about the Service and supersede all prior understandings. You acknowledge you have not relied on any representation not set out in these Terms — but nothing in this clause excludes liability for statements made fraudulently or limits your rights under the ACL.

20.5 Assignment. You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign or novate our rights and obligations in connection with a merger, acquisition, restructure or sale of assets, provided your rights are not materially reduced.

20.6 No waiver. A failure or delay in exercising a right is not a waiver of it. A waiver is effective only if in writing and only for the instance given.

20.7 No agency. Nothing in these Terms creates any partnership, joint venture, employment or agency relationship between you and us.

20.8 Force majeure. We are not liable for any delay or failure to perform caused by events beyond our reasonable control, including outages of third-party providers, internet or telecommunications failures, power failures, strikes, natural disasters, epidemics, war, terrorism, or acts of government.

20.9 Notices. We may give you notices in the App, by push notification, or by email to the address on your account. You may give us notice at support@kataroapp.com. A notice by email is taken to be received on the next business day after sending.

21. Contact us

Questions about these Terms? Contact us at support@kataroapp.com.